Returns & Refunds
Keeping in mind that our products cannot be reused once opened, we cannot accept exchange or return of opened or used products once sold or delivered.
In case of any problem or quality issue with the product, we will consider an exchange of the product. Please call or email us within 24 hours of delivery. Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt/tags intact and in their original packaging, in an undamaged condition.
- Ayca is not responsible for any damage caused after delivery.
- Returns and exchanges requests will be subject to checking and vetting by our team.
- Damages due to neglect, improper usage or wrong application will not be covered.
- Shipping charge would not be included in the refund value of your order.
- Once your return/refunds request has been accepted, the process will be completed within 7-21 business days.
For Refunds please note the following
- If you paid with a Credit or Debit card, you will receive a full refund and will be reflected to the bank account/card/wallet in 4-10 working days.
- For Cash On Delivery orders, Ayca will issue a cheque in the name of billing customer and dispatch to billing address.
We do not entertain Cancellation under any circumstances once the order has been placed on our website.